Due to changes in how goods can be sent back to the United States, some of our customer service policies have unfortunately changed. On this page is the new international returns/exchanges/warranty policy.
Defective/Incorrect Items
Learn About our quick & easy self-serve returns
Under $100 USD
Our normal policy will mostly apply! You can request a replacement (if stock is available), or a refund for the defective/wrong item.
We will require that you visibly destroy the defective/wrong item before we issue the refund / ship the replacement.
If you choose to replace the defective item, we will cover for the cost of re-shipping a replacement. The replacement item will be subject to tariffs, but we will be happy to reimburse this via a gift card. Please keep a receipt of duties/tariffs paid!
If you choose a refund, we will refund shipping paid, and reimburse duties/tariffs paid via a gift card. Please keep a receipt of duties/tariffs paid!
Over $100 USD
Our normal policy will mostly apply! You can request a replacement (if stock is available), or a refund for the defective/wrong item.
Depending on the item, we may issue you a free return label to return the item with instructions on how to properly return the item, or require that you visibly destroy the defective/wrong item, before we issue the refund / ship the replacement.
If you choose to replace the defective item, we will cover for the cost of re-shipping a replacement. The replacement item will be subject to tariffs, but we will be happy to reimburse this via a gift card. Please keep a receipt of duties/tariffs paid!
If you choose a refund, we will refund shipping paid, and reimburse duties/tariffs paid via a gift card. Please keep a receipt of duties/tariffs paid!
Sizing/Variant Exchanges for Non-Defective Items
Below are some common questions about Ordering on our site, Shipping, and Availability.
Under $100 USD
Due to the associated costs of return shipping, we can no longer honor exchange requests if you order the wrong variant or size of the item. The only exception is if we ship you the wrong item- in which case, our team will make sure to take care of this for you!
If you got a size you did not order, please refer to INTL RETURNS / EXCHANGES FOR DEFECTIVE/WRONG ITEMS (Above)
Please take care in selecting your size and ask us at help@kommandostore.com at any time for assistance with sizing.
Over $100 USD, Surplus/Used Items
Currently, we are blocked from offering return labels for surplus items. Our team is working on this, but until the issue is resolved, we cannot accept exchanges/returns for surplus items over $100.
The issue is mostly tied to a CBP requirement- returning items need to be associated with a serial number or some sort of proof that the same item that departed the US, is returning to the US. In lieu of a serial number, it requires the sender to tie the item to some sort of other record - and for surplus items, this is virtually impossible at this current time.
Over $100 USD, New Production Items
For some of the more expensive items on the site- we’ll try our best to work with you on an exchange!
We will charge you for a UPS return label- and provide you with customs documents to attach. Please make sure to box the item, and be ready to provide us the size of the box / weight.
You must follow instructions carefully- US Customs and Border protection has very strict requirements with the documentation that has to be attached to the outside of the box. If the documents are not properly attached, we will not accept the item and you will need to pay for an additional return label.
Our team, however, will provide you all the instructions required to do this- and answer any questions you may have!
Once the item arrives in the US, we will send out the exchange. The exchange item will be subject to tariffs. In the case of exchanges, we will not cover for the additional tariffs on the second shipment.
Returns for Non-Defective Items
Below are some common questions about Ordering on our site, Shipping, and Availability.
Under $100 USD
Due to the associated costs of return shipping, items will be final sale and not returnable until the foreseeable future.
Over $100 USD, Surplus/Used Items
Currently, we are blocked from offering return labels for surplus items. Our team is working on this, but until the issue is resolved, we cannot accept exchanges/returns for surplus items over $100.
The issue is mostly tied to a CBP requirement- returning items need to be associated with a serial number or some sort of proof that the same item that departed the US, is returning to the US. In lieu of a serial number, it requires the sender to tie the item to some sort of other record- and for surplus items, this is virtually impossible at this current time.
Over $100 USD, New Production Items
For some of the more expensive items on the site- we’ll try our best to work with you on an return!
We will charge you for a UPS return label with a deduction from your final refund amount- and provide you with customs documents to attach. Please make sure to box the item, and be ready to provide us the size of the box / weight.
You must follow instructions carefully- US Customs and Border protection has very strict requirements with the documentation that has to be attached to the outside of the box. If the documents are not properly attached, we will not accept the item and you will need to pay for an additional return label.Our team however, will provide you all the instructions required to do this- and answer any questions you may have!
Once the item arrives in the US, we will process the refund, deducting the return label amount!-If you opt for a store credit return, we would be happy to waive the return label feels.
Why did Our Policy Change?
De Minimis
In August 29th, the US removed the $800 De Minimis exemption limit.Previously, any items or shipments under a value of $800 USD, were not inspected, valued, or looked at by customs. However, with the change happening on August 29th, this created all sorts of new hurdles on something as straightforward as returning an item to the US for exchanges, refunds, and warranty replacements. For a while, our policies continued as the U.S. Customs and Border Protection (CBP) took a significant amount of time putting this new rule into effect.
As of December 1st, 2025, we will also need to change how our usual warranties, refunds, and exchange policies will be handled.
The current issue is that all items, whether they are returned to the US for refunds, repairs, or exchanges, will incur an import tax as if the item was a brand new item being imported for commercial purposes, if proper export paperwork is not attached.
The Process is more Difficult now for 3 primary reasons.
We really do regret that regulation changes have made something that used to be straightforward a lot more difficult- but we ask for your understanding and it’s our hopes that these regulations will be modified and changed so that returning our products will be a lot more straightforward than before.
Application is Not consistent
some portions of returns will always be miscategorized by CBP and levied duties- fighting this classification is often not worth the time depending on the value of the shipment.
Returns require far more evidence
such as a serial number on the item itself to prove it is the same item being returned.
Since many of our items are not serialized, we’d need to have the customer attach the proper RMA paperwork + sales and return invoices to the returning parcel, as well as marking items as ““Returned Goods – No Commercial Value / For Return” on returning shipments. Physically attaching this paperwork risks the loss of this information, as envelopes attached to the outside can frequently be damaged, ripped off, or rendered unreadable unless you have commercial packing materials and supplies, and enough time to get this handled at a local post office or shipping company.
In addition, returning items often need to be sent back under different customs/tariffs classification codes, making it much more difficult for the average joe to do properly.
System Limitations
Our systems haven’t been set up to automatically print out these documents for returning labels, so often we will need to resort to labels purchased through UPS (bought at a lower discount rate and far costlier). This causes new problems, such as customers who do not have ready access to a UPS location overseas, and higher return costs.