For all customer support questions and general inquiries, the best way to reach us is by emailing firstname.lastname@example.org
Emailing us ensures we assign a ticket to your inquiry, and that we respond as fast as possible.
Right now we are working through an exceptionally large volume of inquiries. If you've sent us an email, hang tight---responses are flowing even if the bag does not inflate. It may take us a bit to get back to you, but rest assured we will get in touch and make things right.
Want to stay caught up with what's going on around the warehouse? Check out our social media pages.Twitter: @kommandostore
Please note that we do not regularly monitor social media, or social media direct messages for customer support.
11 New York St
Rapid City, SD, 57701
Returns & Exchanges
We accept returns and exchanges on all undamaged items that remain in whichever condition they shipped in—up to 30 days after delivery. To open a return or exchange use the form below to print return postage to us. The cost of this postage will be deducted from your refund, or in the case of an exchange, invoiced to you.
If your order arrives damaged or contains the wrong things, we will send replacements or a full refund free of charge. If this is the case, notify support or start your return within seven days of taking delivery.
If you checked out with only a phone number, you will need to manually contact support to start your return or exchange.
Pre-order items may be canceled at any time for a full refund by contacting support. After delivery, the standard 30 day return policy applies.
If a product is marked as clearance or all sales final it is not eligible for a return or exchange.
Unless the product arrives damaged, consumable products like filters and snacks cannot be returned after the vacuum seal is punctured.
If you are an international customer or would like help with your return, please contact our support chat directly. You may also email email@example.com