Contact Us & Customer Support

How to get in touch with us, Frequently asked questions, and Returns

Contact Us

For all customer support questions and general inquiries, the best way to reach us is by emailing help@kommandostore.com.

You can also use the form below or our live chat function in the lower right hand corner of your screen.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Emailing us ensures we assign a ticket to your inquiry, and that we respond as fast as possible.

Want to stay caught up with what's going on around the warehouse? Check out our social media pages below and sign up for our  Mailing List.

Please note that we do not regularly monitor social media, or social media direct messages for customer support.

Mailing Address:

Kommandostore
11 New York St.
Rapid City, SD, 57701
United States

Frequently Asked Questions

Ordering & Shipping

You can reach out to our live chat or email, and we will retroactively apply the discount or store credit, refunding you the difference.

Just leave a note for your order at the checkout page, and your order packer will be informed of your request. We can't guarantee that we can fulfill all requests, but we will genuinely try our best. If it's complex, contact our chat before ordering so we can give the order crew a heads up.

Yes! Contact us before they have shipped and we will gladly bundle your orders.

Inventory & Availability

Every item with non-standard sizing should have a sizing chart on the product page, but if there are any doubts, our live chat can help find the perfect size for you.

We manually inspect each article of surplus as it comes in, and when we ship it. If you receive an item of poor condition despite this, our world-class return and exchange policy has you covered.

The world of surplus acquisition is a finnicky one. We try to get a healthy variety of items to bring to you and sometimes this means passing on others. Make sure to click the "notify me when back in stock" button on the relevant product page, and if that's not enough, feel free to let us know what you want via our social media accounts!

Business Inquiries

If you have some surplus to sell, there's a good chance we might be interested.
Click here for more information.

Returns & Exchanges

We accept returns and exchanges on all undamaged items that remain in whichever condition they shipped inup to 30 days after delivery. To open a return or exchange use the form below to print return postage to us. The cost of this postage will be deducted from your refund, or in the case of an exchange, invoiced to you.

If your order arrives damaged or contains the wrong things, we will send replacements or a full refund free of charge. If this is the case, notify support or start your return within seven days of taking delivery.

If you checked out with only a phone number, you will need to manually contact support to start your return or exchange.

Pre-order items may be canceled at any time for a full refund by contacting support. After delivery, the standard 30 day return policy applies.

If a product is marked as clearance or all sales final it is not eligible for a return or exchange.

If a product is a custom tee or other print-on-demand item not fulfilled from our warehouse, we do not accept returns or exchanges for these items.

Unless the product arrives damaged, consumable products like filters and snacks cannot be returned after the vacuum seal is punctured.

If you are an international customer or would like help with your return, please contact our support chat directly. You may also email help@kommandostore.com

If your package was marked as delivered but is still missing, please reach out to us within seven days of delivery via help@kommandostore.com. You may additionally want to reach out to your local carrier responsible for delivery in the case a mistake occurred. 

USPS letter mail may take up to 15 business days to be delivered. The above Return & Exchange policy does not apply to un-trackable parcels such as USPS Letter mail — it is up to the sole discretion of KommandoStore to decide if letter mail will be re-shipped in the event of a lost or missing parcel. 

In the event your package was returned to us by your selected shipping service, our support will reach out to you via help@kommandostore.com. If there's no response from the customer after two attempts to reach out regarding the package we will process a return on the order, and refund the cost of the items returned back to you minus a 20% restocking fee.